Shipping & Returns

WHERE DOES ILASH SG SHIP?

To ensure we spread the love worldwide, ILASH SG ships globally, and all the prices on the site are displayed in SGD.

WHAT ARE THE SHIPPING/DELIVERY OPTIONS?  

- FREE shipping for domestic, within Singapore (via uParcel)
- SGD $18 for Standard Shipping for all international countries we ship to worldwide
- SGD $35 for expedited shipping to international countries
    International orders can be tracked: https://www.singpost.com/track-items
    Domestic orders can be tracked at: https://www.uparcel.sg/track-your-order
    Are you in Singapore?  We’re happy to announce that we’re offering free shipping via uParcel! So that means that your order should arrive within 2-3 business days.
    Going international? Your order should arrive within 10-18 business days. Look below for a list of countries where we ship.

    WHEN WILL MY ORDER SHIP?

    At ILASH SG, the shipping process is straightforward and fuss-free. You place an order, we process, and then we ship. We aim to process orders placed before 12pm (GMT) within 24 hours of you placing it. Orders placed after 12pm (GMT) are processed the next working day. Please keep in mind that during holidays, this time may vary. Thank you for your patience!
    Once your order is shipped, you’ll be sent an email with tracking information.

    INTERNATIONAL TRACKING NUMBER

    It usually takes 1-2 working days for your shipping status to be updated on our carrier system. If your tracking number is giving you issues, simply reach out to us and we’ll sort it out for you.

    RETURNS/EXCHANGE

    All prices in this website are quoted in Singapore Dollars (SGD).
    We are happy to accept returns and issue replacements for faulty items, however we do not offer refunds for:
    - change of mind or
    - damaged items. 
      Case Return Period Postage Paid By Options
      Received different items
      15 days from the delivery arrival
      ILASH SG Exchange / Store credit / Refund
      Faulty Item* Anytime ILASH SG Exchange / Store credit / Refund

      * If in a rare occurrence you receive a faulty or damaged item, please contact us by email at orders@ilashsg.com
       so we can assist you promptly
      ** If you have other returns that do not fit into the categories above, please contact us by email at orders@ilashsg.com so we can assist you appropriately 
      All returned items must be in original condition, unused, intact and in its original packaging. We are unable to accept items that are not in the original sale condition and we reserve the right to refuse an exchange should a return item product not meet these requirements or if the product has been damaged by the recipient due to lack of care.

      FAULTY OR DAMAGED PRODUCTS  

      ILASG SG strives to ensure that all items sold on our website are all of the highest quality. We thoroughly check and carefully package your order before sending it. If however, you receive a faulty or damaged item, please contact us immediately at orders@ilashsg.com to discuss the appropriate action. All issues are dealt with on a case by case basis.
      How to Make a Return or Exchange

      Contact us with your request at orders@ilashsg.com within 15 days of receiving your purchase so we can look out for your returns. You would also need to attach a copy of your order invoice together with your return package. Your replacement item/ store credit will be sent to you within 2-4 business days upon receiving the return item. Refunds should be processed within 2 weeks. 

      WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT?

      Please accept our apologies in advance if we made a mistake with your order.  Please contact us as soon as possible so we can make the wrong right again! Email us at orders@ilashsg.com.